Refund policy

Returns & Refunds Policy

All JeJe Craft items are prepared or made to order. Because each order is specially prepared for you, we do not accept returns, exchanges, or refunds for change of mind, ordering the wrong item, or no longer wanting the product.

Problems With Your Order

If your order arrives damaged, incorrect, defective, or missing items, please contact us within 24 hours of the tracking showing the package as delivered.

Please include:

  • Your order number

  • A clear description of the issue

  • Clear photos or video of the item and packaging when applicable

Once we review the issue, we may provide the most appropriate solution based on the situation, including:

  • Sending missing materials or components

  • Sending a replacement item

  • Offering a partial refund or store credit

  • Issuing a full refund when appropriate

Missing Materials in DIY Kits

We carefully prepare each DIY kit, but if any materials or components are accidentally missing, please contact us within 24 hours of delivery. We will arrange a replacement or another appropriate solution.

Handmade and Material Variations

Please note that slight differences in color, bead placement, material batches, texture, size, or handmade details may occur.

Colors may also appear slightly different depending on lighting and screen settings.

These small variations are normal and are not considered defects.

After 24 Hours

Claims submitted more than 24 hours after the order is marked as delivered may not be eligible for replacement, refund, exchange, or compensation.

If you experience any issue with your order, please contact us as soon as possible through our Contact page.